Last updated: June 2, 2018
Tipp Broadband (“us”, “we”, or “our”) operates the Tipp Broadband Network and Managed Services Platform, along with this website (www.tippbroadband.ie) These are collectively referred to as “Service” throughtout this document. Unless otherwise stated all policies herein apply to all of our offered services.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, other information (“Personal Information”).
Applies to: Our Website
We collect information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Applies to: Our Website
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
IP and MAC Addresses
An IP and MAC address is a number that is assigned to your computer automatically when you use the internet. When you use our Service, our servers log your IP and MAC address. We may use your IP and MAC address to help diagnose problems with our Service, and to administer our Service. Your IP and MAC address is also used to help identify you and to gather broad demographic information.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
Where possible our services employ encryption technologies including but not limited to ssl/tls,IPSec and WPAx. We will never use un-encrypted transmission where there is a feasible alternative.
Storage of customer information
Our Customer Relations Management software (“CRM”) is stored on servers physically located in our premises.
Basic information that is stored in our CRM database about customers such as a customer’s address, phone number, email address are requested with the customer’s agreement. These details along with technical information regarding a customer’s data tariff plan and a customer’s IP/MAC address is needed to provide the service itself.
Our CRM may automatically send emails and SMS to customers in certain situations – when an invoice is created, when payment is received or when an invoice is overdue and the service is put on hold. These emails are sent to end customers because they are needed in order to provide the service and operate our business.
Our CRM stores all emails sent to customers, it also stores replies from customers. These emails will only be viewed by our staff where nescessary to administer your account
We will retain your information for a reasonable period or as long as the law requires.
Changing Your Information
You are entitled to see the information we hold about you. We may charge a small fee for doing so. If you wish to see this information, please contact us via email at firstname.lastname@example.org.
You can also ask us to amend the information we hold about you to ensure that it is accurate and kept up to date. Please contact us to do so via email at email@example.com.